Privacy Policy — Navni Organic

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At Navni Organic, your privacy and trust are extremely important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

When you place an order or fill out a form, we may ask for:

Full Name
Email Address
Phone Number
Shipping/Billing Address
Payment Method Details (not stored on our website)

b. Technical Information

Automatically collected when you browse our website:

IP Address
Device Type
Browser Information
Pages Viewed
Time Spent on Site
Cookies & Tracking Data

c. Order & Customer Support Information

Order history
Chat/WhatsApp conversations
Support messages

2. How We Use Your Information

We use your data to:

Process and deliver orders
Provide customer support
Improve website performance
Personalize your shopping experience
Send order updates, promotions, and offers
Detect fraud and secure our website

We never sell your personal information to any third party.

3. Cookies & Tracking

Our website uses cookies to:

Improve speed and user experience
Remember your preferences
Show personalized ads
Track website traffic

You can disable cookies anytime from your browser settings.

4. Sharing Your Information

We may share your data only with trusted providers, such as:

Payment processors (easypaisa, jazzcash, banks, etc.)
Delivery partners (courier services)
Marketing tools (Google Analytics, Facebook Pixel)

These partners only receive the information needed to complete their tasks and cannot use it for anything else.

5. Payment Security

We do not store or collect your credit/debit card or wallet details.
All online payments are processed using secure, encrypted payment gateways.

6. Protection of Your Information

We use the following security measures:

SSL Encryption
Firewall protection
Secure admin access
Limited data access for staff

7. Your Rights

You have the right to:

Request your stored data
Ask us to update or delete your information
Unsubscribe from marketing messages anytime

To request changes, contact us at:
navniorganic@gmail.com

8. Changes to This Policy

We may update or modify this Privacy Policy at any time.
Any changes will be posted on this page with a new updated date.

10. Contact Us

If you have questions about this Privacy Policy, contact us:

📩 Email: navniorganic@gmail.com
📞 WhatsApp: +92 314 1181283